Support

Frequently Asked Questions

Everything you need to know about ordering, shipping, and caring for your idecorr canvas.

Ordering & Customization

How do I create a custom canvas?

Upload a photo when you place your order, choose a size, and we take care of the rest — no design software needed.

What photo quality do you need?

A clear, well-lit photo works best. If a photo is too low-resolution to print well, our team will reach out before production starts.

Can I preview my canvas before it ships?

Yes. We send a digital proof for approval before your canvas goes into production.

What sizes are available?

We offer several standard sizes at checkout, and can also cut to a custom size on request — just contact us first.

Shipping & Delivery

How long does production take?

Most canvases are printed, stretched, and ready to ship within 3–5 business days after your proof is approved.

Do you ship internationally?

We currently ship within the United States. Reach out if you're located elsewhere and we'll let you know what's possible.

How can I track my order?

You'll receive a tracking link by email as soon as your canvas ships.

Payments

What payment methods do you accept?

We accept all major credit cards along with the payment options shown at checkout.

Is my payment information secure?

Yes — all payments are processed through Shopify's secure, encrypted checkout.

Returns & Care

What is your return policy?

Because every canvas is made to order, we offer exchanges within 30 days for print or production issues. See our Refund Policy for details.

How do I clean my canvas?

Dust gently with a dry, soft cloth. Avoid direct sunlight and moisture to keep colors looking their best.

My canvas arrived damaged. What do I do?

Still Have Questions?

We're happy to help

Can't find the answer you're looking for? Reach out and our team will get back to you.